The BookNovi app on your phone can tell you of what needs you, as it happens. Each person chooses which, and when their phone stays quiet; nothing is turned on for you without your yes, and the phone asks before it shows the first one.
What it tells you of
- My bookings: a visit of yours booked, moved or canceled, by someone else (never your own change).
- My client arrived: a client of yours checked in for their visit.
- Messages for me: a text, an email, a web chat or a social message in a conversation given to you; an owner hears of the ones given to nobody. One the receptionist is answering, and nobody has taken, is left to it.
- Approvals waiting: a change an assistant or a connection put forward, waiting for an owner's yes.
- Stock running low: an item reaching its reorder point, for owners and managers. It is off until you turn it on, since it can come often.
You are offered only what is yours: the bookings and arrivals where you are on the team as someone who sees clients, approvals where you are an owner, stock where you are an owner or a manager. A tap on a notification opens its page in the app, at the business it is from.
Turning them on
- In the app, open Settings, then Notifications.
- Turn on what you want under Tell me about. The first time, the app says what it will tell you of, and then the phone asks; allow it. Turn on notifications at the top does the same.
- If you said no to the phone before, Open the phone’s settings takes you there to allow BookNovi.
Lately lists the last ones, with how each went: sent, waiting for your quiet hours, or not sent and why.
Quiet hours
Turn on Quiet hours and set From and Until with the arrows, half an hour at a time. Nothing comes to your phone then, on the business's clock; what comes in waits until they end. Quiet hours hold every notification on the phone, the sales news included.
What a lock screen says
A lock screen is read by whoever holds the phone, so a notification is short: what happened, when, and the client's first name and initial ("Ana R., Tue 3:00 PM."). It never names the service, and a message never says what was written. At a business that keeps health information it names no client at all ("A visit Tue 3:00 PM."). It is in your own language.
Sales news on the phone
Where you sell, the sales news (a new prospect, a to-do given to you, an opportunity reaching a stage, a business gone quiet) is chosen on the web, in the menu under the business's name, Notifications, where A notification on my phone is one of the ways beside a text, an email and a to-do. With no phone of yours signed in with notifications on, it comes as a to-do. See The sales CRM.
A demo
A demo business sends no notifications, by any way. What you choose there is kept.
Best practices
- Keep on what you act on, and turn off what you would only swipe away.
- Set quiet hours for the hours you sleep; the morning's notices are waiting when they end.
- Sign a phone out when you stop using it, under Settings in the app or Your sign-in on the web; its notifications stop with it.