Languages

What your clients read can be in English, Spanish or French: the booking page, a visit's page, their account, the card forms, the texts and emails a visit sends, and your website and online store. Language is a setting, never a choice on a page: it comes from the business and from each client.

Your business's languages

1. Open Settings, Business.
2. Under Languages, choose Your language: what your booking page and your messages to clients are in, unless a client uses another.
3. Under Clients can also use, tick the other languages you offer.
4. Choose Save.

Each client's own

A client sees your pages and gets their messages in:

1. the language set in their own account, else
2. the one they last booked in, else
3. the language their browser is set to, when you offer it, else
4. your business's own.

You can note a client's language on their Details too. A link may name a language (the texts and emails a client is sent do), so the page they open says what the message said.

What is translated, and what is not

• Translated: the booking page, a visit's page, a client's account, the card forms, what the app says when it refuses something, the texts and emails a visit sends, and the agreement a client makes when a card holds a visit (kept in their language, with the English after it).
• Your website and online store: every page, form and message from a product to the receipt, the shopper's account, gift cards, memberships, reviews, returns and the wholesale portal. Each language has its own address (the page's address with ?lang=es or ?lang=fr), so search engines list each one; an order keeps the shopper's language, and every email they are sent is in it.
• Your own words (service and product names and descriptions, your website, the messages your automations send) show as you typed them until you approve their translations under Settings, Languages (below). Your team's names are never translated.
• Days, times and money are written the way each language writes them, a day in numbers in that language's date format (below). STOP ends texts in every language, and the Spanish and French words for it work too.

Your own words, translated

Everything you typed that a client reads can be in the languages you offer: the names of your service categories, services and their options; your products with their descriptions and details, product categories, collections and bundles; your memberships and packages; every section of your website, with its header, footer and each page's title; and the texts and emails your automations send to clients. The assistant drafts each translation; nothing a client reads changes until you approve it.

1. Open Settings, Languages. The counts say how many translations wait for you, how many are approved, and how many of your words have no draft yet.
2. Choose Translate what is new. The assistant drafts up to two hundred at once, into each language you offer; it keeps going on its own every few minutes until everything has a draft, and drafts anew whatever you change.
3. Go through the list: each record shows your words in English beside the draft in each language. Choose Approve to take a draft as it is, change the words and choose Approve with this change, or Reject to put one aside (your English shows instead, and it is not drafted again until you change the English).
4. Approve all on this page takes every draft on the screen as drafted, for a list you have read through.
5. Filter by Where things stand (waiting, approved, not yet translated, put aside), by kind of record and by language. A field with no draft yet can be written straight in and saved.

When you change the English of something already translated, the translation waits again: the list marks it The English changed, your clients read the new English until the assistant drafts it anew (its next pass) or you write it, and the old translation is shown for reference.

Use suggestions before a person approves them shows clients each draft as soon as it is made. It is off until you switch it on; leave it off unless you read the languages you offer and would rather fix a draft after than wait.

Without the assistant switched on for the app, nothing is drafted, but you can still write any translation yourself on its line.

Programs and AI reach the same through the API (Connections and the API, under Languages): they can read what waits, have the assistant draft what is new, and, if your rules let them, approve or write a translation.

The app in your team's languages

The app itself can be in English, Spanish or French for each person who signs in, whatever language your clients use.

1. Open the menu under your business's name, at the top right.
2. Choose Language, then the language you want. The business's language follows whatever is set under Settings, Business.

An owner can set it for anyone: open Settings, Team, and choose the language beside their place on the team.

• Translated so far: the menus, the calendar, the register with the cash drawer and offers, clients, messages, time and pay, the Settings tabs with the menu and logins, and the sign-in page (which follows the browser's language). The rest of the app, Help among it, is still in English.
• What a client is handed stays in your business's language, whoever is signed in: the check-in screen at the door, a form signed on the tablet, the printed receipt.
• Records stay in English, so they read the same for everyone: the names on a sale, the activity log, the headings of a download.
• The assistant answers in your language, unless you write to it in another.

Dates in numbers

Date Format, under Settings, Business, says how each language writes a day in numbers: MM/DD/YYYY, DD/MM/YYYY or YYYY-MM-DD. English starts as MM/DD/YYYY, Spanish and French as DD/MM/YYYY; change any of them and choose Save.

• Each person on the team sees days, and types them, in the format of the language they work in. A date box shows the format it reads.
• Each client reads days in the format of their language: the booking page, their texts and emails, a quote or a contract.
• What the app writes in English for the business itself (to-dos, notes, alerts, the assistant's figures) uses English's format.

Reports and printed documents

Reports and printed documents, under Settings, Business, says what language reports and the pages you print are made in:

• In each person's language, the usual: each person's reports and printed pages are in their own language.
• Always in English, or Spanish, or French: every report printed and every document made (an SOP's PDF, a pick ticket, a pallet build sheet) is in that language, for everyone. Choose it when your records must all be kept in one language.

With one language chosen, someone who works in another still sees reports, pick tickets and Quality on screen in their own language. Beside them, a switch with the two languages' names (Español and English, say) shows the page either way, so they can read it as it will be kept; Print always prints in the documents' language and shows the page as it was afterwards. Downloads keep English headings, with their days in the documents' date format.

What you typed yourself (an SOP's steps, a form's questions) shows as you typed it, whichever language the page is in.

Best practices

• Offer a language only if someone on the team can answer a client in it.
• Name services in a way that reads well in every language you offer: "Balayage" travels; a pun does not.
• Keep the words you type yourself short and plain: they show as typed, whatever language the page around them is in.